The UK is back open for the tourist business - but can you cope?

There is a huge shortage of staff across the UK in every type of hotel.

5 Reasons why offering Omni-Channel customer experience should be your top priority

We think it’s fair to say that the days of just having a good product, with no other support for customers, are long over! But what is this Omni-Channel customer experience (also known out there as CX) all about and why do we need to prioritise it?

VeriCall Wins Best In Customer Centre Solutions Award in AI Global Media’s 2021 Business Elite Awards

VeriCall Wins Best In Customer Centre Solutions Award in AI Global Media’s 2021 Business Elite Awards and Are featured in the Latest Issue of Corporate Vision magazine.

What Is An Inbound and Outbound Contact Centre?

You may have heard the terms outbound contact centre and inbound contact centre, but what does each mean? What are the benefits of a contact centre being both outbound and inbound, and why do companies outsource these tasks to contact centres?

Adam Taylor, CEO of VeriCall has been named one of the 30 Best Leaders to watch in 2021 by The Silicon Review.

‘We Work in Partnership with Our Clients to Fully Integrate into their Organisation and Ensure that Customers are the Focal Point of Our Decision-Making Processes’

VeriCall named Best in The World with two GOLD awards in the Global Top Ranking Performers Ceremony from Contact Centre World

VeriCall announces new Real Time Speech Analytics Product

VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today.

VeriCall announce major contract with one of the Big Six UK Energy providers

VeriCall Ltd announces that it has been awarded a major new contract by a major integrated energy company, beginning today February 1st, 2021.

VeriCall is awarded Cyber Essentials Plus Certificate of Assurance

VeriCall achieves Plus level of certification for Uk government back Cyber Essentials scheme.

Webinar: Mental Health and Wellbeing in the Workplace.

Adam Taylor talks about Mental Health and well-being in the Workplace. Watch the video of the webinar!