What Is An Inbound and Outbound Contact Centre?

You may have heard the terms outbound contact centre and inbound contact centre, but what does each mean? What are the benefits of a contact centre being both outbound and inbound, and why do companies outsource these tasks to contact centres?

Adam Taylor, CEO of VeriCall has been named one of the 30 Best Leaders to watch in 2021 by The Silicon Review.

‘We Work in Partnership with Our Clients to Fully Integrate into their Organisation and Ensure that Customers are the Focal Point of Our Decision-Making Processes’

VeriCall named Best in The World with two GOLD awards in the Global Top Ranking Performers Ceremony from Contact Centre World

VeriCall announces new Real Time Speech Analytics Product

VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today.

VeriCall announce major contract with one of the Big Six UK Energy providers

VeriCall Ltd announces that it has been awarded a major new contract by a major integrated energy company, beginning today February 1st, 2021.

VeriCall is awarded Cyber Essentials Plus Certificate of Assurance

VeriCall achieves Plus level of certification for Uk government back Cyber Essentials scheme.

Webinar: Mental Health and Wellbeing in the Workplace.

Adam Taylor talks about Mental Health and well-being in the Workplace. Watch the video of the webinar!

Brand New Job Section now Live!

New jobs section on the website - VeriCall is growing!

VeriCall in the News!

VeriCall has featured on many websites in past few months - especially after winning the two GOLD awards last month at the Contact Center World award ceremony!

VERICALL FINDS THE IDEAL HOME IN SCOTLAND TO EXPAND

"Having reached our first anniversary in Scotland, the growth of our business in that time has reinforced that Fife was the correct decision for our new location." Adam Taylor, CEO of VeriCall