Fife Business Awards, VeriCall: Customer Service Solutions
UK Contact Centre Forum, VeriCall: Customer Service Solutions
Corporate excellence awards, VeriCall Customer Service Solutions
DSS compliant, VeriCall Customer Service Solutions
DSS compliant, VeriCall Customer Service Solutions
DSS compliant, VeriCall Customer Service Solutions
DSS compliant, VeriCall Customer Service Solutions
Abertay UNIVERSITY, VeriCall Customer Service Solutions
MRM Global, VeriCall Customer Service Solutions
11850 logo, VeriCall Customer Service Solutions
118118 logo, VeriCall Customer Service Solutions
Awards

VeriCall: Offering Businesses Customer Service Solutions from a UK Based Call Centre. Combining People and Technology to Find the Best Solutions for Your Business

Here at VeriCall, we help keep your business moving forward, delivering high quality Customer Service Solutions, over all communication platforms. Creating exceptional Omni-channel contact centre solutions, in a more cost-effective way. We’ve a great case study on our Artificial Intelligence (AI) powered directory enquiries solution – Have a read about our AI solution to learn more of how it can enhance your business.

We understand that the demand for great customer service is ever-growing. From accessing your business through multiple communication channels, such as social media, live chat and traditional phone calls; to being available to answer and support your customers 24 hours a day, 365 days of the year.

That’s why at The VeriCall Engagement Hub, we continue to evolve, blending Artificial Intelligence, mobile and digital technologies, with highly trained and motivated people. Creating professional and affordable customer service solutions, such as being an inbound and outbound call centre for your business.

Our services are tailored to meet your business’ needs and provide quality communication with your audience. We understand that it is important to protect the data of your customers, and as a BPO service provider (Business Process Outsourcing) all our services adhere to the Payment Card Industry Data Security Standards (PCI DSS), (including Payment through Social Media.) So you can be assured that working with us, both your business and customers are in good hands with our advanced Customer Service Solutions. You can read more about compliant payment solutions here.

VeriCall is a customer focused company, and we believe you should be at the forefront of every decision. No matter the size of your business, micro, small, medium or large, we have the solution to your customer service needs.

We are an innovative team, working hard to ensure all our people are striving to be their best, each committed to making your customer service channels work for your business. In fact, our two recent Best in the World GOLD awards for Best Contact Centre and Best In Customer Service show that we are being recognised for doing just that.

So, if you feel VeriCall are the Customer Service Solutions for your business, why not get in touch and see how VeriCall can work for you.

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Our Tailored Solutions for you

PCI Compliance

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BPO Services

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Pippa the PA

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Omni-channel

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Our Case Studies

Customers we have helped.

Rubicon CSR, VeriCall: Customer Service Solutions

Telecom 2 - Business Development Team

Telecom 2 wanted high quality leads and we gave them to them!

View Details
AI Empowering ‘Super Agents’ To Improve Your Customers’ Experiences, VeriCall: Customer Service Solutions

AI Empowering ‘Super Agents’ to do more

The march of the machines continues unabated in the outsource industry...

View Details
rubicon-csr programme, VeriCall: Customer Service Solutions

Rubicon- CSR select Vericall to support launch

Vericall supports Rubicon-CSR in revolutionising charitable giving.

View Details

78 %

UK consumers want more human interactions across all channels.

59 %

Of all consumers feel companies have lost the 'Human touch'.

38 %

Of consumers report that the employees they interact with understand their needs.

51 %

Of businesses rate exceptional customer services as highest driver of customer loyalty.

VeriCall can help you improve these numbers!

Meet the Team

Adam Taylor
Adam Taylor
CEO
Andy Fletcher
Andy Fletcher
CFO
Dan Scott
Dan Scott
Contact Centre Manager

How we work

4 steps to success

Scoping the Project

We will scope - with you - the full opportunity

working
Analysis

We undertake an operations analysis of the whole project

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Possible Solutions

We shape a menu of possible solutions that suits YOU!

Enabling Success

We ensure throughout the process that the right tools, systems and process are implemented

working

Contact us

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