CX OMNI-CHANNEL SOLUTION DESIGN
what your customers need - when they want it.
At VeriCall we understand that your customers want to be able to contact the brands and services they use when it is convenient for them, through their channel of choice. Increasingly this is through Social Media or Live
Chat. These customers expect the same experience through these channels as they have previously experienced through traditional channels like voice.
There is nothing more frustrating for a customer than opening communication with a company and then being asked to move to another channel to complete the process. This creates a disconnect with your brand, drives down
loyalty and increases propensity to move suppliers.
VeriCall can solve these issues for you today! Our complimentary suite of Omni-Channel CX solutions and multi-platform payment technology ensures you can deliver the experience your customers demand, driving up loyalty,
average spend and lifetime value.