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Omni Channel

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CX OMNI-CHANNEL SOLUTION DESIGN

what your customer needs - when they want it.

At VeriCall we understand that your customers want to be able to contact the brands and services they use when it is convenient for them, through their channel of choice. Increasingly this is through Social Media or Live Chat. These customers expect the same experience through these channels as they have previously experienced through traditional channels like voice. There is nothing more frustrating for a customer than opening communication with a company and then being asked to move to another channel to complete the process. This creates a disconnect with your brand, drives down loyalty and increases propensity to move suppliers. VeriCall can solve these issues for you today! Our complimentary suite of Omni-Channel CX solutions and multi-platform payment technology ensures you can deliver the experience your customers demand, driving up loyalty, average spend and lifetime value. Learn More
Omni channel
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VeriCall embraces both people and technology and brings them together with innovative and intuitive solutions to, essentially, make engaging with your customers easier and more efficient

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News

What Is An Inbound and Outbound Contact Centre?
What Is An Inbound and Outbound Contact Centre?
Apr 06, 2021
Adam Taylor, CEO of VeriCall has been named one of the 30 Best Leaders to watch in 2021 by The Silicon Review.
Adam Taylor, CEO of VeriCall has been named one of the 30 Best Leaders to watch in 2021 by The Silicon Review.
Mar 22, 2021
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