VeriCall announces new Real Time Speech Analytics Product
  • Ross Sampson
  • Feb 25, 2021

VeriCall announces new Real Time Speech Analytics Product

Partners with Vorth Technology Solutions to deliver state-of-the-art service

Feb 25 2021: VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today.

The service is being provided in partnership with Vorth Technology Solutions, a cutting-edge UK company that offers Infosec, Compliance and AI assisted Quality Assurance products via its cloud-based platform to Contact Centre and CX providers alike.

“At VeriCall we are always looking for new innovation and to add services that offer a great technological solution but that also deliver tangible benefits to our clients fast – and our new Real Time Speech Analytics product does exactly that, “said VeriCall CEO Adam Taylor.

“This new service can convert customer conversations into sales and help engender a positive customer experience and, as its fully automated, it delivers insights and analysis easily and incredibly quickly – just 30 seconds after each conversation ends! I have no doubt it will offer companies something that will noticeably improve their customer’s experience across Voice, Chat and Email,” he concluded.

“Vorth Technology Solutions is delighted to have been selected as the AI technology partner to VeriCall. VeriCall’s unique disruptor status in the outsourced sector represents the future for multi-channel contact centre outsourcing.We look forward to working closely with VeriCall in developing world class technology to support a rapidly growing customer base, ” said Managing Director Keith Shanks.

VeriCall is a UK based BPO that brings people and technology together with innovative and intuitive BPO solutions to serve businesses of all sizes. Started in 2017, VeriCall provides skilled agents coupled with best-in-class technology to deliver PCI Compliant, AI powered and Omni-Channel solutions throughout the UK and beyond. With an Engagement hub in Fife, Scotland, VeriCall currently employs some 400+ people.

Formed in 2018, Vorth Technology Solutions by a small group of like-minded contact centre veterans who intended to harness AI technology to enhance the customer experience and make the lives of contact centre agents less mundane. Based in Scotland, Vorth helps their clients with the challenges of compliance, quality and customer experience. As more of us work remotely, Vorth’s unique "work from home" solution provides unrivalled security to meet the infosec challenges of smart phones and BYOD in a home working environment.