- Ross Sampson
- Jun 02, 2021
The UK is back open for the tourist business – but has your hotel got the staff to fill the summer staycation jobs void? After a year like 2020 and not the best start to 2021, we’re all very excited that Boris and the leaders of the devolved nations have allowed the reopening of the hospitality business, so we can all leave our homes and have glorious summer staycations in the UK’s most beautiful hotspots.
One issue that’s become quite apparent though...who is going to look after us? The beginning of the pandemic saw a record number of hotels and hospitality venues in the UK reducing their workforce, both front of house and behind the scenes. With the travel gates now open and millions of people desperate to get away, has your hotel or hospitality business managed to fill the summer staycation jobs void?
We all recognise that a hotel needs staff to greet the guests, make the food and drinks, clean the rooms and so on, but who is making sure that our summer staycationers are booked into our hotels?
From initial enquiries to bookings of multiple rooms, spa days, restaurant meals, activities, excursions and any amendments to any of these due to changes in party numbers, illness, upgrades, competitions and more, do you have the back-office staff to handle the numbers? The skill set required to quickly navigate a hotel’s booking system, know the facilities, deals and perform all this over the phone or through the online booking system, with a polite and professional tone, could take weeks of training new staff. Plus, the additional cost of recruitment, holidays and pension contributions means time and money are out of the window before you’ve even opened.
Here at VeriCall we have award winning customer service staff, sourced and fully trained to meet these back-office customer service needs – it's what we do! If you need such staff quickly and affordably, to answer your phones, book the rooms, meals and activities, as well as deal with any amendments, our UK-based team is here to help. We offer 24/7 coverage 365 days of the year and answer your calls as your business. By investing in our services, you can invest your time into creating that perfect front of house and hospitality team to professionally handle the summer staycation drive – find out more about our helpful features and services here VeriCall Features
If this sounds like the relief you need this year to fill a part of the summer staycation jobs void and get your hotel back on its feet and thriving, then please don’t hesitate to get in touch here: Contact. Let’s find the solution that’s right for your hospitality business and let VeriCall take care of your bookings so you can take care of your customers!