We’re committed to delivering a great service, both to our customers and our employees. We’ve won awards for Best Contact Centre (Outsourced) and our Customer Service too. We were finalists in the 2020 Fife Business Awards, and we were nominated as a 2019 Industry Champion. We know we couldn’t achieve this recognition without a great team behind us. If you feel you could be part of this team, then take a look at the roles we have available.
We understand that in order for VeriCall to be successful, you need to be successful. We need to succeed in providing excellent training for each role. Some roles may require experience, but we are here to help you develop into one of our key members of staff. Do you think one of our Call Centre jobs in Fife, here in beautiful Scotland is for you? Take a look at the roles and send us your CV to email@example.com and put the job you are applying for in the subject line.
To deliver an excellent customer experience, we have a strong mission statement that incorporates our Core Values. We want these values to be yours too. We know that by applying these to every customer interaction, positive results are guaranteed for all involved. You can read our full statement here, but here’s a quick list of our Core Values:
Think you’d like to apply for one of our Call Centre jobs in Fife? Have a read of the job specifications here and we look forward to receiving your email soon – you could be our next Customer Champion!
The role of the Customer Delivery Co-Ordinator is to ensure the delivery of excellent customer service through the contact centre by monitoring workloads across both the Customer Delivery Management team and the Customer Champion team, ensuring all work is completed on a timely basis.
Reporting to the Contact Centre Manager and with strong relationships across the operations senior leadership team, the Customer Delivery Co-Ordinator is accountable for leading a team of Customer Delivery Managers within the Contact Centre operation and providing clear and strong leadership within the department.
The Customer Delivery Co-Ordinator will act as the senior manager when required and will be also responsible for:
To apply for this job please email us on firstname.lastname@example.org with your cv and covering mail.