Looking for job opportunities in Scotland? Here at VeriCall we are always looking for motivated – and motivational - people for our Call Centre jobs in Fife.

We’re committed to delivering a great service, both to our customers and our employees. We’ve won awards for Best Contact Centre (Outsourced) and our Customer Service too. We were finalists in the 2020 Fife Business Awards, and we were nominated as a 2019 Industry Champion. We know we couldn’t achieve this recognition without a great team behind us. If you feel you could be part of this team, then take a look at the roles we have available.

We understand that in order for VeriCall to be successful, you need to be successful. We need to succeed in providing excellent training for each role. Some roles may require experience, but we are here to help you develop into one of our key members of staff. Do you think one of our Call Centre jobs in Fife, here in beautiful Scotland is for you? Take a look at the roles and send us your CV to jobs@vericallsolutions.net and put the job you are applying for in the subject line.

To deliver an excellent customer experience, we have a strong mission statement that incorporates our Core Values. We want these values to be yours too. We know that by applying these to every customer interaction, positive results are guaranteed for all involved. You can read our full statement here, but here’s a quick list of our Core Values:

  • Customer focused – We believe that the customer should be at the forefront of all our decisions.
  • Streamline and Simplify - We believe in working in the simplest, most straightforward way possible.
  • Innovation – We believe that we should always be striving to do better in everything we do.
  • Teamwork – We all work together, regardless of role or seniority. We believe in our team.
  • Integrity – We value our people, encourage their development, and reward the exceptional.
  • Goals – We strive to be the best, setting ourselves and the industry, high standards.
  • Commitment – We are all personally accountable to deliver on these commitments, and we always have our door open to suggestions.
  • Responsibility – We aim to deliver our solutions in a socially responsible and ecologically sound manner.

Think you’d like to apply for one of our Call Centre jobs in Fife? Have a read of the job specifications here and we look forward to receiving your email soon – you could be our next Customer Champion!

Customer Champion

Contact Centre Operations Up to 35 hours per week
Job Purpose

Are you looking for a flexible job that allows you to work on the days and times that suit you? We offer flexible hours, 1-40 hours per week, On-site training. Successful candidates will be the first considered for permanent employment contracts when required.

As a Customer Champion you will be responsible for taking care of our client's customers. You will be an excellent communicator, who puts the customer first in everything you do. By taking ownership of customer accounts you will provide effective solutions, and positive customer experiences, that drive customer satisfaction and loyalty.

Main Duties & Responsibilities

As the first point of contact in response to customer queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping their members overcome what can be confusing, difficult or challenging times. This means that they do not work scripted, you will need to be able to show empathy and have a calm, natural yet professional communication style; explaining complex issues in a clear and engaging way.

  • Handle customer enquiries by phone, email and social media
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary

Hourly rate:

  • Hourly rate is £10.08 ( including 12% in lieu of holiday pay)

To apply for this job please email us on jobs@vericallsolutions.net with your cv and covering mail.

Print the job specification