We think it's fair to say that the days of just having a good product, with no other support for customers, are long over! ln a world where the choices of products and services are vast and the communication and selling platforms are plenty, the work to secure sales lays heavily in your business' ability to strive ahead when it comes to customer service.
You may have heard the terms outbound contact centre and inbound contact centre, but what does each mean? What are the benefits of a contact centre being both outbound and inbound, and why do companies outsource these tasks to contact centres?