At VeriCall, we offer some great features to help your business manage its customer communication and service. As a BPO Call Centre (business process outsourcing), that specialises in great customer service, we really are the go-to people to help your business succeed.
Although outsourcing your business' customer communication to a BPO Call Centre may seem daunting, be assured that our staff have been sourced for their skills and trained to the highest standard to work for your business. Why spend time and money trying to find the best people for the job in house, when we've done the hard work for you.
So in addition to having the customer service team in place and ready, it's all about the other features we work by as an award winning BPO Call Centre, to make your business communication simpler and streamlined, which is how we like to work. We know from experience that the more straightforward the process, the better the interaction, the happier the customer and team.
By employing our services, you are able to offer your customers 24/7 calls answered, 365 days of the year. Never let your customers down as they couldn't speak to a member of your team. This is evenings, weekends and holidays covered - at no extra cost!
Our BPO Call Centre is UK based, which we have found has created great rapport with both the businesses and customers we speak to. We know that there are call centres based abroad that offer competitive rates, however we feel maintaining our business within the UK is the right way for VeriCall to operate.
Which leads us nicely to the 'new normal' of working from home and how we future-proofed our company for COVID-19. We were and are ready. We planned and built our business around the expectation of work from home becoming the standard business model over the next 10 years. So there will be no disruption to the services we provide, no matter what our Covid secure future brings.
Our services include:
If you would like to learn more about how we at VeriCall Solutions can help your business, get in touch today.