We’re committed to delivering a great service, both to our customers and our employees. We’ve won awards for Best Contact Centre (Outsourced) and our Customer Service too. We were finalists in the 2020 Fife Business Awards, and we were nominated as a 2019 Industry Champion. We know we couldn’t achieve this recognition without a great team behind us. If you feel you could be part of this team, then take a look at the roles we have available.
We understand that in order for VeriCall to be successful, you need to be successful. We need to succeed in providing excellent training for each role. Some roles may require experience, but we are here to help you develop into one of our key members of staff. Do you think one of our Call Centre jobs in Fife, here in beautiful Scotland is for you? Take a look at the roles and send us your CV to email@example.com and put the job you are applying for in the subject line.
To deliver an excellent customer experience, we have a strong mission statement that incorporates our Core Values. We want these values to be yours too. We know that by applying these to every customer interaction, positive results are guaranteed for all involved. You can read our full statement here, but here’s a quick list of our Core Values:
Think you’d like to apply for one of our Call Centre jobs in Fife? Have a read of the job specifications here and we look forward to receiving your email soon – you could be our next Customer Champion!
Are you looking for a flexible job that allows you to work on the days and times that suit you? We offer flexible hours, 1-40 hours per week, On-site training. Successful candidates will be the first considered for permanent employment contracts when required.
As a Customer Champion you will be responsible for taking care of our client's customers. You will be an excellent communicator, who puts the customer first in everything you do. By taking ownership of customer accounts you will provide effective solutions, and positive customer experiences, that drive customer satisfaction and loyalty.
As the first point of contact in response to customer queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping their members overcome what can be confusing, difficult or challenging times. This means that they do not work scripted, you will need to be able to show empathy and have a calm, natural yet professional communication style; explaining complex issues in a clear and engaging way.
To apply for this job please email us on firstname.lastname@example.org with your cv and covering mail.